1. Introduction and Scope of Policy
At Sunnycore Technologies (“Sunnycore,” “we,” “us,” or “our”), we specialize in the design, production, and marketing of advanced liquid immersion cooling solutions for the global data center industry. As a pioneer in high-density thermal management and energy-efficient infrastructure, we understand that data security is the backbone of the digital economy. This Privacy Policy outlines our commitment to protecting the privacy and personal data of our clients, website visitors, partners, and stakeholders.
This policy applies to all personal data collected through our official portal (sunnycore.ai), our customer support channels, social media interactions, and during the procurement and deployment phases of our cooling hardware (including the DT EVO, DT EXO, and MicroPod series). By utilizing our services, you acknowledge the collection and processing of your information as described in this document.
2. Information We Collect
In the course of providing our immersion cooling solutions, Sunnycore collects various types of information to ensure operational excellence and personalized service.
A. Professional Contact Information: When you inquire about our cooling tanks or request a technical white paper, we collect your name, job title, company name, business email address, and telephone number. In the B2B sector, this is essential for managing the long-term lifecycle of infrastructure projects. B. Technical and Usage Data: Our portal automatically collects IP addresses, browser types, and operating system details. For clients using our integrated monitoring software for liquid levels and thermal performance, we may collect system-generated logs to ensure the uptime of your data center. C. Financial and Transactional Data: For the fulfillment of hardware orders and maintenance contracts, we process billing addresses, tax identification numbers, and payment history. D. Communications: We maintain records of your correspondence with our technical support and sales teams to improve our “Data Center in-a-box” configurations and customer service protocols.
3. Purpose of Data Processing
Sunnycore does not collect data for the sake of collection. Every byte of information is processed with a specific business or legal objective in mind:
Infrastructure Fulfillment: To process orders for immersion tanks and coolant fluids, manage logistics, and perform on-site installations.
Operational Security: To monitor the integrity of our digital portal and protect against unauthorized access or cyber threats.
Technical Optimization: To analyze how engineers and CTOs interact with our product specifications, allowing us to refine our heat dissipation designs and modular flexibility.
Marketing and Relationship Management: To send updates regarding new product launches (e.g., higher TDP support) and invite you to industry events or webinars.
Compliance and Governance: To fulfill our legal obligations regarding whistleblowing channels, export controls for high-tech hardware, and tax reporting.
4. Legal Basis for Processing (GDPR Compliance)
For our partners and clients in the European Economic Area (EEA), we process personal data under the following legal frameworks:
Contractual Necessity: Processing required to fulfill our delivery and maintenance agreements for cooling hardware.
Legitimate Interests: Our pursuit of technological innovation, brand security, and effective B2B marketing.
Legal Obligation: Compliance with international trade laws and data retention regulations.
Consent: Explicit permission granted by you for non-essential cookies or newsletters.
5. Data Sharing and Global Transfers
As a global provider of liquid cooling solutions, Sunnycore may share information with trusted third parties under strict confidentiality agreements:
Logistics Partners: To deliver heavy infrastructure (like the DT EXO) to remote or urban sites.
Technical Subcontractors: Third-party engineers who assist in specialized on-site maintenance.
Cloud Service Providers: To host our secure databases and monitoring platforms.
Regulatory Authorities: When required by law to prevent fraud or comply with safety standards.
We implement Standard Contractual Clauses (SCCs) to ensure that data transferred across borders (e.g., from Europe to our manufacturing hubs) receives the same level of protection as it does in its country of origin.
6. Data Retention and Deletion
Sunnycore retains personal data only as long as necessary to fulfill the purposes outlined in this policy.
Lead Information: If no business relationship is established, data is typically purged after 24 months of inactivity.
Client Records: Information related to purchased infrastructure is retained for the duration of the hardware’s warranty and operational lifecycle (often 10+ years) to ensure safety and support.
Legal Records: Financial data is kept for at least 7 years in accordance with international tax laws.
7. Your Rights and Choices
We empower our users with full control over their digital footprint. Depending on your jurisdiction, you have the right to:
Access: Request a copy of the personal data Sunnycore holds about you.
Rectification: Correct any inaccurate or incomplete technical or contact details.
Erasure: Request the deletion of your data (the “Right to be Forgotten”), provided it does not conflict with our legal retention obligations.
Portability: Receive your data in a structured, machine-readable format.
Objection: Opt-out of direct marketing at any time via the “unsubscribe” link in our emails.
8. Security Measures for High-Tech Infrastructure
Sunnycore employs industry-leading security protocols to protect your data. This includes end-to-end encryption for communications, robust firewalls for our internal servers, and strict access controls. Only authorized personnel involved in your specific project have access to your sensitive company data. We treat our digital security with the same rigor as we treat the physical integrity of our secondary cooling loops.
9. Protection of Minors
Our products and services are exclusively designed for professional, enterprise-level use in the data center and telecommunications industries. We do not knowingly collect information from individuals under the age of 18. If we become aware of such a collection, we will take immediate steps to delete the information.
10. Cookies and Tracking Technologies
Our website uses cookies to improve functionality. Detailed information regarding the types of cookies we use and how to manage them can be found in our dedicated Cookie Policy. By continuing to use our portal, you agree to our use of these technologies unless you have disabled them in your browser.
11. Whistleblowing and Ethical Reporting
In line with our commitment to transparency, Sunnycore provides a secure whistleblowing channel. Data submitted through this channel is handled with extreme confidentiality and is only accessed by our Compliance Officer for the purpose of investigating reported concerns.
12. Changes to This Privacy Policy
Sunnycore reserves the right to update this policy to reflect changes in legislation or our operational processes. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
13. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer (DPO):
Email: [email protected]
Address: 60 PAYA LEBAR ROAD, #12-03, PAYA LEBAR SQUARE, SINGAPORE 409051
Phone: xxx